My Type Support
Questions, problems or feedback? Read the answers below, or send us a message.
Common questions
Why are there no photos?
My Type is built so people find each other by who they are, not how they look. Profiles are made of your answers — location, work, education, what you're looking for and a one-line description. After you connect you can share images and videos in chat if you both want to.
How do I connect with someone?
On the Discover screen, swipe right (or tap the heart) on a profile to send a request, and swipe left to skip. Tap a card to see everything on the profile. The other person can accept or decline. When they accept, you can text, call, video call and share images.
How does the subscription work?
Sending connection requests needs an active weekly subscription of KES 300, paid with M-Pesa. When you swipe right without one, the app asks you to pay, and your request is sent as soon as the payment is confirmed. It doesn't renew by itself — you choose when to pay for another week, and paying early adds to the time you have left.
I paid but my subscription isn't active
Confirmation can take a minute after you enter your M-Pesa PIN. Keep the app open on the payment screen, or tap "I've paid — check again". If it still hasn't updated, send us a message below with the phone number you paid from and the M-Pesa confirmation code from your SMS.
Someone declined my request. What now?
Keep swiping — your subscription covers any number of requests while it's active. Requests that aren't answered within 7 days expire on their own.
Why do I only see men / only women?
Men see women and women see men. It's based on the gender you chose when you set up your profile, and it can't be changed afterwards. If you chose the wrong one by mistake, contact us below and we'll fix it.
How do I block or report someone?
Open your chat with them, tap the ⋮ menu at the top right, and choose Block or Report. We review every report. If you ever feel unsafe, stop talking to the person and report them straight away.
How do I delete my account?
In the app, go to Profile → Safety & privacy → Delete account. This removes your profile and personal data (we may keep limited records, such as payment history, where the law requires). You can also ask us to do it using the form below. See our Privacy Policy for details.
I forgot my password
On the sign-in screen tap "Forgot password?" and enter your email. We'll send you a code to set a new one.